Terms of service

Last updated: September 11, 2026

Welcome to Velanto Auto Care. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. General

Velanto Auto Care operates this website and provides products and services through this online store.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or these Terms of Service at any time.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.

However, actual product colours, appearance, packaging, or other visual details may vary slightly from images displayed on different screens or devices.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Prices and Payments

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

Prices, offers, discounts, and promotions may be changed at any time without prior notice.

We accept the payment methods made available at checkout, which may include Cash on Delivery (COD) and online payment methods.

By placing an order, you agree to provide accurate and complete billing, shipping, and payment information.

4. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

We reserve the right to accept or decline an order for reasons including product availability, pricing errors, suspected fraudulent activity, incorrect customer information, or other legitimate business reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe displayed on our website.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Our current standard domestic shipping charge and free-shipping eligibility are displayed during checkout.

6. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

7. Order Cancellation

Customers may request cancellation of an order as soon as possible after placing it.

If an order has already been processed, packed, or shipped, cancellation may no longer be possible.

8. Prohibited Uses

You agree not to use our website:

For any unlawful or fraudulent purpose.
To violate any applicable law or regulation.
To interfere with or compromise the security of our website.
To attempt to gain unauthorized access to our systems or accounts.
To submit false, misleading, or fraudulent information.
To reproduce, copy, sell, or exploit our website or its content without authorization.

9. Intellectual Property

All content on this website, including our brand name, logo, product images, graphics, text, designs, videos, and other materials, is owned by or licensed to Velanto Auto Care unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially exploit our content without our prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, or other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

11. Disclaimer

We provide our website and services on an "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

12. Limitation of Liability

To the extent permitted by applicable law, Velanto Auto Care will not be liable for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms shall be subject to the applicable jurisdiction of courts in Ahmedabad, Gujarat, India, to the extent permitted by law.