Refund policy

Last updated: September 11, 2026

At Velanto Auto Care, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you can request a return within 14 days of delivery.

1. Return Eligibility

We accept return requests within 14 days of delivery for eligible products.

To be eligible for a return:

The product must be unused and in its original condition.
The product should be returned with its original packaging, wherever applicable.
The product must not have been washed, altered, damaged, or misused.
The return request must be raised within 14 days of delivery.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during delivery
Defective
Different from what you ordered
Missing an item included in your order

please contact us within 14 days of delivery.

We may offer a replacement, exchange, or refund, depending on the situation and product availability.

Please provide your order number and clear photographs or video of the product and packaging when submitting your request.

3. Products Not Eligible for Return

Returns may not be accepted if the product:

Has been used or washed.
Has been damaged due to improper use or handling.
Has been altered or modified.
Is returned without original packaging, where applicable.
Is returned after the 14-day return period.

4. How to Request a Return

To request a return, contact Velanto Auto Care within 14 days of receiving your order.

Please provide:

Order number
Customer name
Reason for return
Photos/video of the product, if applicable

Our team will review your request and provide further instructions.

5. Return Shipping

If the return is because of a damaged, defective, wrong, or incomplete product, Velanto Auto Care will arrange or reimburse reasonable return shipping costs, as applicable.

For other eligible returns, return shipping costs may be borne by the customer.

6. Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method, where possible.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the refund.

The time required for the refund to reflect in your account may vary depending on your bank or payment provider.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may follow the applicable return process.