Shipping policy

Last updated: September 11, 2026

At Velanto Auto Care, we aim to process and deliver your orders safely and on time. This Shipping Policy explains our shipping and delivery process.

1. Shipping Locations

We currently provide domestic shipping across India.

International shipping may be available for selected locations in the future. Availability will be displayed at checkout where applicable.

2. Order Processing

Orders are generally processed and prepared for dispatch after the order is successfully placed.

Processing time may vary depending on product availability, order volume, holidays, or other operational circumstances.

3. Delivery Time

Our standard domestic delivery timeframe is approximately:

3–5 business days

Delivery time may vary depending on the customer's location, courier service availability, weather conditions, public holidays, or circumstances beyond our reasonable control.

The estimated delivery timeframe does not include any unexpected delays caused by the courier or other external circumstances.

4. Shipping Charges

For domestic orders within India:

Standard Shipping: ₹79
Free Shipping: Orders of ₹999 or above
Orders below ₹999 are subject to the applicable standard shipping charge displayed at checkout.

Shipping charges may be updated from time to time and the applicable charge will be displayed before the customer completes the purchase.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

COD availability may depend on the customer's delivery location and other factors determined by our shipping or payment partners.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details provided during checkout, where tracking is available.

Customers can use the provided tracking information to follow the progress of their shipment.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Courier or logistics issues
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete shipping information
Events or circumstances beyond our reasonable control

We appreciate your patience in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional shipping charges may apply for re-delivery, where applicable.

9. Damaged Packages

If your package appears damaged at the time of delivery, please take photographs or video of the package and product and contact us as soon as possible.

For damaged, defective, incorrect, or incomplete products, please refer to our Return & Refund Policy.